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From understanding your vehicle shipping quote to finding race car haulers, we can assist you in understanding your eBay Motors purchase next-step!
Why do certain companies have such low rates?
Most often these companies are unreliable and do not have a quality reputation. They often require a non-refundable deposit in return for their services. If you see that a non-refundable deposit is required, this should automatically warn you of the risks of doing business with this company. A non-refundable deposit guarantees you nothing, and the company could take your money with no intention of moving your vehicle. Excuses will include multiple delays. Either way, you will have lost your deposit.
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When should I schedule the transport of my vehicle?
The sooner you schedule your pickup, the more likely we will be able to deliver in the time frame you've requested. Car and auto transporters and haulers will do their best to ensure your shipment is made on time.
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How long does it take to transport my vehicle?
It can take approximately 2 to 10 days for car haulers to pick up a vehicle. The timing depends upon several variables including the area of the country the vehicle is to be picked-up and the distance that it may need to travel. Longer distance moves may take longer to coordinate. Once the vehicle is picked up, it can take up to 21 days to deliver the vehicle. This is based largely on where the vehicle is destined and the distance it must travel.
These are general guidelines and movement of your vehicle will vary. It is always best to plan ahead and order transportation of your vehicle in advance. This way proper planning can take place to minimize the time your vehicle is in our hands.
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Where do I drop off my car, and where will I get it?
If possible, some companies provide door-to-door service in picking up and delivering your vehicle. If you live in an area that is not safely accessible by the trucks, transporters may require you to meet at a nearby parking lot that can handle the truck. Keep in mind major cities also have terminals that can provide pickup and delivery of your vehicle.
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Must I be present to pick up my vehicle?
Yes, you must be present, or a designated person must be present to receive your vehicle. If you are unable to attend the pre-determined date and time of pickup, you may contact the office ahead of time with the name of the designated person to pick up your vehicle. If there are changes in the address of pickup or delivery, there may be additional charges added.
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Does vehicle transporters require a non-refundable deposit?
No, most transporters do not require a non-refundable deposit. There is however, according to the industry's standard, a $125.00 ca ncellation fee.
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Is it less-expensive to deliver or pickup my car at one of the terminals?
Typically, yes. Often up to $50.
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How will I know when my car will be picked up or delivered?
Your shipper will contact you 12-24 hours in advance to arrange a convenient pickup or delivery time. If the driver's schedule changes, United Road will also contact you with an updated time for pickup or delivery.
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What is door-to-door service?
Some companies offer vehicle shipping door-to-door service - pickup or delivery of your vehicle at your home. Some rural areas, however, provide roads and turns that will be too small to maneuver our trucks into. In this case, we require pickup/delivery at a nearby parking lot, which trucks can easily maneuver into. The driver has full discretion of whether an area is safe for door-to-door service.
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How should I prepare my vehicle?
In addition to removal of personal items and having a quarter tank of gas, transporters require you take other precautions in having your vehicle delivered. Remove any loose parts that are not securely bolted to the vehicle, and could be blown off during travel. Also remove any parts that may be at risk to damage in the loading process. This includes phone, radio, and CB antennas that do not retract, or they may be broken. In the event you are shipping to Alaska or Hawaii , you will likely be charged an additional degassing fee if you have more than a quarter tank of gas.
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Are transporters insured?
Yes, vehicle transporters typically have a cargo insurance policy for full replacement value of your vehicle, while it is in our possession. See their Contract Terms & Conditions for any exceptions.
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Is a pickup or delivery date guaranteed?
All pre-specified dates are estimates, as travel conditions and weather may affect delivery. Therefore the 2-3 day time frame is given. If you need a specific pickup date or drop off date, there are additional fee's. Contact a customer support team for these charges.
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Can I check the progress of my vehicle's shipment?
Today it is possible to check the progress of a vehicle shipment using the web. Your service provider should equip you with a log in to access this information.
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